Westport Solutions understands the process of deploying large national accounts and the necessity of maintaining those accounts throughout the agreement. We offer full rollout logistical support including IP setting configuration, content pre-loading, development of installation instructions, shipping coordination and tracking, deployment monitoring, help desk agent support, trouble-shooting support, IT department liaison services, and more. We understand that the initial deployment phase is critical to ensuring our clients get off to a great start with their customer.
Westport will also provide ongoing support services on a Tier 1 or Tier 2 basis to help ensure maximum connectivity of the network is ongoing. We can customize the level of support you need to help you achieve success. From initial sales support to day-to-day network monitoring and field support, Westport Solutions will partner with you to create a high level of support for your customer.